Disclaimer and License: The following sample was created by a lawyer (http://rechtsanwalt-schwenke.de). It complies with the legal requirements of a typical online shop aimed at consumers. However, you should only use the sample after careful examination and adaptation to your specific business model. The clauses may not be sufficient in certain constellations. In case of doubt, seek legal advice.
The design is protected by copyright and may only be used within the framework of the German Market license within the shop. This means, for example, that the design may not be used on other websites.
Editing note: Please note the notes in the square brackets and add your own details if necessary.
Cancellation policy for consumers for a contract in which the goods are delivered in a uniform delivery.
Consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods. In order to exercise your right of withdrawal, you must contact us (Insert: You must inform us (use: name / company, address, telephone number, e-mail address and, if available, fax number) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this Agreement. You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking their condition, properties and functionality.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
– To [Insert: Name, company, address, e-mail address and fax number, if available]:
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name(s) of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper communication)
(*) Delete as appropriate.
Exclusion or premature expiry of the right of revocation
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the supply of goods which may spoil quickly or whose expiry date would quickly be exceeded; the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which cannot be supplied before 30 days after conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no control; the supply of newspapers, magazines or periodicals, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
for the delivery of sealed goods which are not suitable for return for health or hygiene reasons if their seal has been removed after delivery; for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.Cancellation policy for consumers for a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately.